Shipping & Delivery

Shipping Countries and Regions

1.Free shipping and Countries Free from Parcel Tax: United States, Japan, EU countries, Canada, Australia, United Kingdom, Russia.
2.Free shipping But buyers need to clear customs and pay taxes: South American countries, Indonesia, South Africa, South Korea, Argentina, Chile, Switzerland, Norway, New Zealand, Ukraine, Vietnam, Israel.
3.No-sale Areas: Islamic countries in the Middle East, India, Turkey.
4.If you reside in Australia, Canada, United Kingdom it advised not to do buy a sex dolls under 140cm. Sex dolls under 140cm are confiscated at customs. Any loss caused by spot checks will be solely borne by the buyer.

We’ll provide you with photos of the doll’s completion for your confirmation before shipping your order.

Note: If you’d like to pick up your package from a FedEx/UPS store, please specify the local FedEx/UPS store address when placing your order. If you need the package dropped off at a FedEx/UPS store due to your absence from home, kindly provide us with the local FedEx/UPS store address before shipment.

Shipping Information

All Sex Dolls are shipped for FREE via UPS and FedEx. Free Shipping Worldwide! Some specific regions might utilize local shipping companies, such as Mexico.

REGION ESTIMATED DELIVERY TIME
United States 7-12 business days
Canada 40-45 business days
Australia 7-12 business days
Europe 7-12 business days
Mexico 40-60 days

Notes:

1. When your sex dollis shipped out you will be sent a tracking number via email. (If you do not receive an email, please check your spam box. Otherwise, contact us directly via live chat)
The majority of sex dolls are shipped from China. Once they are shipped out, idodoll will send you a tracking number.
Sometimes buyers from Canada, Europe, etc. who choose standard shipping will encounter a situation where the tracking number shows the package is in an extended period of transit. If you experience this, this is usually why:
Usually, this happens because a lesser-known local Chinese courier is shipping your package internationally. These couriers do not have access to the global courier tracking system. When your product arrives in your country, they will be transferred to the more common couriers such as DHL, fedex, UPS, etc. At this point, you will be able to track progress with your tracking number. Please click on this page to check the location of your package.
2. If you receive your package and notice it is damaged, take a picture or video immediately and refuse to accept its delivery. If you are unfortunate enough to have sign for the package before realizing it was damaged, please contact us ASAP. We will assist you in solving this problem.
3. Due to various holidays in China and across the world, as well as Earthquake, war and other force majeure, a delay in delivery may be beyond our control. In these situations, we will do our best to help you chase your courier.
However, idodoll will not be held reliable for any compensation requests caused by these events. You agree upon this when you purchase your item.