Refund Policy

We offer the best full refund policy with no-questions asked ! Refund anytime within 30 days of payment.

1.We will process your order within 24 hours after you place it. If you cancel your order before it has been processed and shipped, you will be entitled to a 100% money back refund minus any transaction fees. (Please note: idodoll does not apply cancellation penalties, however any transaction fees charged by 3rd party platforms such as Paypal are un-refundable.)

2.If you receive a sex doll and simply unhappy with the purchase, you are entitled to a refund. When refunding, you need to confirm that the product or packaging was not damaged and that you did not use it. (Please note: Shipping costs to return your purchase is borne by you, the buyer. All refunds are initiated after the items have been returned and received safely.)

3.For orders that are delivered to you damaged or defected, we offer a 100% free return and exchange service. Returning shipping costs will be borne by us, idodoll, not you! After unboxing, if you find any product defect please contact us immediately and provide pictures and video of the damage. We will be on it straight away!

4.If you receive your sex doll 30 days after payment due to shipping delays, you have the right to return at any time within 7 days of arrival.

5.If you apply a refund requtst . Money will be return back to your account within 7-15days after we agreed.